In 2007 India has more than 42 million Internet user and the number is increasing day by day. Based on the Internet portal business success Indian railway has also come up the portal www.irctc.co.in for booking tickets online. No doubt this is a good initiative by railway department but most of the times the portal remains down & its very pathetic to book the tickets on this portal.
Recently , I came across one more biggest drawback of this portal. Do you know how to cancel the eticket and when to cancel? If no I will tell you.
Canceling the eticket looks simple that go to portal select the ticket & click on cancel but what if the chart has been prepared? As per the Indian railway department if chart has been prepared once then you can not cancel the eticket even if you don’t travel you will not get a single penny returned. Recently my relatives went to JK tour and they have to caught the train from Jammu to Delhi at around 11.15am. They reached the station at morning 9.30am there they came to know that the train is late by some 6 hours as they have to caught the train from Delhi to Bangalore next day morning so they can’t wait for the train which is been late. So they some how manage to get the tickets in next train. In mean they thought of canceling the old eticket of Jammu to Delhi, but when they tried to cancel the eticket .. the portal have given the message “The Chart has been prepared for this ticket and you can’t cancel this ticket now.” then they have enquired at the Jammu station, can we cancel the eticket here as the train is late by approximate 24 hours. At station they came to know that eticket can be canceled only using the portal.
So in future if you try to cancel the eticket and get this message don’t get surprised as this the Indian railway policy and we the passengers will be the only losers.
Not only this if you compare the service charges we have to pay while booking and canceling the eticket is huge.
This is just to inform you about this if you feel that by writing against this we can do something for better service please write your comments here so that if by change some railway authority read this they will come to know about the problems faced by us.
Posted by amitdarda 
